Refund & Replacement Policy
Refund and replacement eligibility depends on the product, issue, delivery status and the circumstances of the order.
Replacement
If a delivered product stops working during its stated validity period, contact HyrexHub on WhatsApp or email with your Order ID, product details and information about the issue.
Replacement eligibility depends on the product and the cause of the issue. Requests may not be eligible where credentials, account settings or product access were changed, shared, resold or otherwise used contrary to the instructions provided with the order.
Where a replacement is approved, the support team will share the next steps and estimated resolution time based on the product and current availability.
Refunds
If HyrexHub is unable to fulfil a paid order, the support team will review the order for refund eligibility.
If an eligible issue cannot be resolved through replacement or support, a full or partial refund may be offered depending on the product, amount of validity already used and circumstances of the order.
Because digital products may be delivered, activated or made accessible shortly after payment, change-of-mind requests may not be eligible for a refund once successful delivery or activation has taken place.
Where a refund is approved, the expected processing time and refund method will be confirmed by the support team.
How to raise a request
Contact HyrexHub on WhatsApp at +91 63990 95022 or email support@hyrexhub.com. Include your Order ID, product name and a short description of the issue so the support team can review the request.